If you are looking to return a faulty or incorrect item, please contact us within 14 days so that we can get this sorted for you. If it is our error, we will cover the cost of shipping both ways, and resolve the issue as soon as possible!
We aim to guarantee full satisfaction. If you would like to return your item for whatever other reason, we will refund the cost of the item (minus our shipping cost) if the item is returned in its original condition. If you do decide to return your item, please notify us within 14 days of receiving your order to be eligible for a refund or exchange.
In the case of replacements, they will be sent to the original delivery address - please do let us know if you require delivery to an alternative address.
For returns, all goods will be inspected on return. The goods are your responsibility until they reach our warehouse, so please make it is packaged well to avoid damage during transit. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
If items need to be sent back to us, we do recommend obtaining proof of postage. Our returns address is: Ezen Designs, 23 Camden Passage, London N1 8EA